More than 150,000 businesses rely on NewBrand to improve brand loyalty and acquire new customers—at the local, regional and global level. Here’s why.

NewBrand’s customer experience software does more than just social listening, analytics and reputation management. It enables you to quickly identify, prioritize and implement changes that will have the greatest impact on your brand—at the local, regional and global level

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Only NewBrand customer experience management software provides the in-depth insight needed to determine what matters most to your customers and potential customers.

NewBrand Social Media Monitoring Accuracy

Greatest accuracy

No one can touch our accuracy rate: up to 95%

NewBrand Social Media Marketing Strategy

More than social media

We incorporate all sources, including social media, review sites, surveys and internal data.

NewBrand Location-based Reputation Management

Location-based insight

You have many locations, regions and perhaps different brands. NewBrand delivers location‑based insight that rolls up to various levels, based on how you’re organized and how you run your business.

NewBrand Competitive Intelligence for Predictive Analytics and Insight

Industry-specific context

Industry-specific context and drill-down categories gives you more detailed and applicable insight.

Deeper insight doesn’t mean more complicated. NewBrand comes with easy to use graphics and reports and has an award-winning user interface.

NewBrand Competitive Intelligence and Benchmarking

Competitive intelligence and benchmarking

Insights gained in a vacuum aren’t very useful. You can benchmark your performance against competitors, the industry and internal best practices for a more complete picture of how you stack up.

NewBrand Prioritization for Customer Experience Management


NewBrand determines what's driving customer loyalty and scores your performance against those drivers so you can prioritize what actions to take first based on what matters most.

NewBrand Personalization for Competitive Intelligence


Engage your loyal, lost and competitors’ customers in a one-to-one dialog—in-store and online.

NewBrand Predictive Analytics Software

Predictive analytics

Unlike today’s predictive analytics tools, NewBrand Predictive Analytics takes traditional data sources and combines them with an in-depth understanding of the customer experience, consumer trends and industry benchmark data so you can more accurately predict buying behavior, store/location performance and other business metrics.

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Washington, DC 20037

P: (202) 800-7850