Engagement Services

Join the conversations that matter.

Whether you need help defining a strategy, prioritizing responses across multiple channels, or simply don’t have the time and resources to do it yourself, our Engagement Services offering fills in the gaps. We’ll customize an Engagement Package based on your needs.

Customer Experience Matters.

NewBrand Engagement Services

We have resident experts armed with best practices derived from our work with over 150,000 businesses.

  • Reduce the time it takes to identify and target high-value reviewers. NewBrand eliminates the need to scour multiple online review and social media sites for each location by centralizing all social messages in a single location.
  • Make the review pool manageable with customized work queues. Industry-specific context and categories allow you to focus on conversations and customers who will have the greatest impact. For example, quickly isolate customers who say they will not return, have a negative service experience or have a negative product experience.
  • Improve effectiveness and efficiency of engagement by focusing on guests who drive attrition.
  • Generate more reviews and improve your online reputation. We find more customers join the conversation—and your scores go up—when customers see brands responding online.

Looking for engagement best practices?

Download our best practices eBook

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