Join the conversations that matter.
Whether you need help defining a strategy, prioritizing responses across multiple channels, or simply don’t have the time and resources to do it yourself, our Engagement Services offering fills in the gaps. We’ll customize an Engagement Package based on your needs.
Customer Experience Matters.
NewBrand Engagement Services
We have resident experts armed with best practices derived from our work with over 150,000 businesses.
- Reduce the time it takes to identify and target
high-value reviewers. NewBrand eliminates the
need to scour multiple online review and social
media sites for each location by centralizing all
social messages in a single location.
- Make the review pool manageable with
customized work queues. Industry-specific context
and categories allow you to focus on conversations
and customers who will have the greatest impact.
For example, quickly isolate customers who say
they will not return, have a negative service
experience or have a negative product experience.
- Improve effectiveness and efficiency of
engagement by focusing on guests who drive
- Generate more reviews and improve your online
reputation. We find more customers join the
conversation—and your scores go up—when
customers see brands responding online.
Looking for engagement best practices?
Download our best practices eBook