Identify, prioritize and implement changes that will have the greatest impact on your brand.

To listen, understand, prioritize and act quickly and decisively you need these NewBrand customer experience management software capabilities.

Actionable Intelligence

  • Enable location-specific operational improvements with actionable intelligence at every level of the organization
  • Drive product improvement and marketing decisions with detailed analysis of consumer data
  • Analyze consumer sentiment in greater detail, based on industry specific operational categories
  • Drive impactful changes to your brand strategy and consumer experience, all in one place

NewBrand In-depth Social Intelligence Insight

In-depth insight

  • Determine what changes need to be made to increase customer loyalty and acquire new customers—including changes to products, pricing, loyalty programs, facilities and more
  • Understand why consumers leave without making a purchase
  • Benchmark your performance to determine best practices and replicate throughout your company

Customer-driven competitive intelligence

  • Uncover how your company compares to the competition at the brand, regional and local level across industry-specific categories
  • Determine whether to adjust pricing or introduce new offers or services to take more market share
  • Understand customer response to your competitors’ limited time offers, loyalty programs or other services
  • Implement the best strategy to target your competitors’ customers

NewBrand Competitive Intelligence for Customer Experience Management

NewBrand Customer Engagement Managment

Customer engagement

  • One-to-One Customer Interaction
    • Engage customers in both public (Facebook, TripAdvisor, etc.) and private forums
    • Receive real-time alerts for hot issues (e.g. food poisoning or bed bug mentions)
  • In-store engagement
    • Acknowledge customers as they walk in the door
    • Provide personalized in-store service
Free Competitive Benchmark
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