Blog

Turning Insights Into Impact

Post-stay surveys, are they really enough? Thumbnail

Post-stay surveys, are they really enough?

We are constantly bombarded with requests to complete surveys. This is true whether you are staying at a hotel, dining at a restaurant, or making an in-store purchase. Nate Tanner, VP of F&B at Pacific Hospitality Group, wrote about the…

Best Practices, Hospitality, Improved Operations, Improved Service, Social Media Intelligence, Traditional Guest Satisfaction

What does the Twitter-Google deal mean for your business? Thumbnail

What does the Twitter-Google deal mean for your business?

Twitter and Google recently reached a deal to allow the tech giant to index the firehose of all tweets. While the details are not clear yet, what is clear is that in the first half of this year, tweets will…

Best Practices, Improved Service, Social Media Intelligence

The Cost of Unhappy Customers Thumbnail

The Cost of Unhappy Customers

“The customer is always right.” We’ve all heard this a million times. But, it’s time that we move past the literal translation. Customers might not always be correct, but because others will listen to their peers more than they’ll listen…

Best Practices, Improved Operations, Improved Service, Marketing, Retail

‘I’m Sorry’ is no longer enough Thumbnail

‘I’m Sorry’ is no longer enough

Our most popular eBook by far is How to Apologize on Social Media. It’s unsurprising given the rapid pace the rules change on social and how brands are once again entering one-on-one relationships with customers. Mistakes happen. Customers are going…

Best Practices, Hospitality, Improved Service, Restaurant Industry, Retail, Social Media Intelligence, Traditional Guest Satisfaction

Retail’s BIG Show: Matchup Highlights from Day 3 Thumbnail

Retail’s BIG Show: Matchup Highlights from Day 3

Our Rock’Em Sock’Em Robots wiped after 42 rounds in 3 days! If you missed the 9 highlights from Sunday or the 16 highlights from Monday, take a moment to see if your favorite store won. All of the matchups we revealed were…

Best Practices, Competitive Matchups, Hospitality, Improved Operations, Improved Service, Marketing, Retail, Social Media Intelligence

Retail’s BIG Show: Matchup Highlights from Day 2 Thumbnail

Retail’s BIG Show: Matchup Highlights from Day 2

The second day of Retail’s BIG Show was even more exciting than the first with our Rock’Em Sock’Em robots really battling it out. We saw the likes of Williams Sonoma & Sur La Table, Lululemon & Under Armour, Abercrombie & American…

Best Practices, Competitive Matchups, Improved Operations, Improved Service, Marketing, Retail

Retail’s BIG Show: Matchup Highlights from Day 1 Thumbnail

Retail’s BIG Show: Matchup Highlights from Day 1

Retail’s BIG Show kicked off in New York yesterday with lots of great content (did you happen to catch Brick is the New Black?) and networking. And we were happy to start the event with a big punch. During this year’s event, we…

Competitive Matchups, Improved Operations, Improved Service, Marketing, Retail, Social Media Intelligence

Product is really what it’s all about, or is it? Gap v J.Crew Thumbnail

Product is really what it’s all about, or is it? Gap v J.Crew

With an industry as fragmented as the fashion industry, having high market share still means you’re in the single digits. Understanding how you compare to your competitors on areas like product and personnel at the location, regional and brand levels can help…

Competitive Matchups, Improved Service, Retail

Love, hate, want, favorite: How does H&M compare to Forever21? Thumbnail

Love, hate, want, favorite: How does H&M compare to Forever21?

Love, hate, want, favorite. These are the top words shoppers of both H&M and Forever21 use when talking about their experiences. While these two are evenly matched in loyalty, they’re each having their own set of challenges. See the full…

Competitive Matchups, Improved Service, Retail

How to Keep Your Tables Full and Guests Satisfied Webinar Q&A Thumbnail

How to Keep Your Tables Full and Guests Satisfied Webinar Q&A

We recently hosted a webinar, How to Keep your Tables Full and Guests Satisfied, with Restaurant Business Online. Erin Pepper, Director of Guest Relations for Le Pain Quotidien (LPQ), joined NewBrand CEO Kristin Muhlner to discuss how Erin increased guest…

Case Study, Improved Operations, Restaurant Industry, Social Media Intelligence

Luxury Department Store Matchup: Saks Fifth Avenue v Neiman Marcus Thumbnail

Luxury Department Store Matchup: Saks Fifth Avenue v Neiman Marcus

Saks Fifth Avenue seems to have quite the holiday plans. They started with their own hyperlux gift guide to go head-to-head with Neiman Marcus’s famed Christmas Book, but they’re not stopping there. According to a recent WSJ article, Saks has new…

Competitive Matchups, Retail

Loyalty Matchup: Zales v Swarovski Thumbnail

Loyalty Matchup: Zales v Swarovski

As we head into the next holiday season, we’re about to be accosted with jewelry advertisements. Did he go to Jared’s? Every Kiss does begin with Kay! And you always want to let love shine with something from the Diamond…

Competitive Matchups, Improved Operations, Improved Service, Marketing, Social Media Intelligence

Subscribe to the NewBrand Newsletter

Free Competitive Benchmark
1250 23rd Street Northwest
Suite 450
Washington, DC 20037


P: (202) 800-7850