Resources

From Our Blog

Which QSR Makes the Best Fries? Loyalty Matchup: Burger King v Wendy’s

With Burger King’s plans to acquire Tim Horton’s coming out last week, we thought it was appropriate to make this week’s matchup about BK. Burger King is going head-to-head against Wendy’s, another QSR giant. We looked at food sentiment, limited time offers (LTOs), beverages, and service to round out the loyalty scores this week. Note: As always, […]

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Pizza Showdown: Papa John’s v Domino’s

I’ve found most people have a favorite pizza place, whether it’s a local pizzeria or a major brand, they have a go-to for carryout. As you might expect with QSR pizza chains, the main loyalty driver is the menu. How good is the pizza, and how good are the side orders? This week’s loyalty matchup […]

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On-Demand Resource Library



Social Media Food & Beverage Trends Index

RLC14 panel discussion “Why Millennials Are Eating Your Lunch” with newBrandAnalytics, Kimpton, Veggie Grill and SmashBurger

What Connected Consumers Demand From You Now – Forrester Research & newBrandAnalytics


Webinar Featuring Smashburger: SMASH Your Rivals with Social Competitive Intelligence

Social Competitive Intelligence eBook

Social Engagement Best Practices E-Book


Nate Riggs Presents: Social Restaurant Podcast #3: Zoës Kitchen On Social Intelligence

Learn expert tips & tricks to make Facebook work for you.

Learn expert tips & tricks to make Twitter work for you.


Learn expert tips & tricks to make Foursquare work for you.

Learn expert tips & tricks to make TripAdvisor work for you.
A Conversation with Molly Catalano, Director of Communications & PR for Five Guys


A Conversation with Melissa Scully, VP - Operations for Garces Restaurant Group

A Conversation with Bob Gannon, VP - Marketing Strategy & Insights for Ruby Tuesday

Industry Experts Tell All: Why Your Current Social Strategy Isn't Enough


What Winning Brands Do with Online Reviews
Leveraging Guest Insights to Engage Employees to Deliver a Superior Guest Experience.

Social Evolution: Beyond Guest Recovery


Trending Dishes/Ingredients on Social Media that Drove Customer Loyalty in 2012



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