Resources

From Our Blog

Loyalty Matchup: Sports Authority v Cabela’s

With Cabela’s customer loyalty score clocking in 9 percentage-points higher than Sports Authority, Cabela’s wins this retail loyalty matchup. To determine the winner, we drilled into customer comments around the key loyalty drivers: Products and Personnel.

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5 Questions with Le Pain Quotidien’s Erin Pepper

The 200-location global French bakery and restaurant, Le Pain Quotidien, takes listening to guests seriously. Director of Guest Relations, Erin Pepper, recently took a seat at our communal table in preparation for the Hospitality Technology cover story, “The Rise of Social Hospitality.” Hear what she had to say about using newBrand for her restaurant chain’s […]

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On-Demand Resource Library



Social Media Food & Beverage Trends Index

RLC14 panel discussion “Why Millennials Are Eating Your Lunch” with newBrandAnalytics, Kimpton, Veggie Grill and SmashBurger

What Connected Consumers Demand From You Now – Forrester Research & newBrandAnalytics


Webinar Featuring Smashburger: SMASH Your Rivals with Social Competitive Intelligence

Social Competitive Intelligence eBook

Social Engagement Best Practices E-Book


Nate Riggs Presents: Social Restaurant Podcast #3: Zoës Kitchen On Social Intelligence

Learn expert tips & tricks to make Facebook work for you.

Learn expert tips & tricks to make Twitter work for you.


Learn expert tips & tricks to make Foursquare work for you.

Learn expert tips & tricks to make TripAdvisor work for you.
A Conversation with Molly Catalano, Director of Communications & PR for Five Guys


A Conversation with Melissa Scully, VP - Operations for Garces Restaurant Group

A Conversation with Bob Gannon, VP - Marketing Strategy & Insights for Ruby Tuesday

Industry Experts Tell All: Why Your Current Social Strategy Isn't Enough


What Winning Brands Do with Online Reviews
Leveraging Guest Insights to Engage Employees to Deliver a Superior Guest Experience.

Social Evolution: Beyond Guest Recovery


Trending Dishes/Ingredients on Social Media that Drove Customer Loyalty in 2012



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