From Our Blog
According to a Harvard Business School study, every star on a Yelp review leads to a 5 to 9 percent increase in revenue for restaurants. Your peers may say Yelp is just a headache, but there’s no denying it’s one of the most useful review source sites, as it affects your online reputation and offers operational insights. But collecting, analyzing and […]
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In our last post, we explored three of the top six reasons why companies have reallocated their mystery shopping budget and turned to using the social insights and customer feedback programs. This time we delve deeper into the strategic benefits of analyzing operational intelligence from the unsolicited comments on the Internet. Let’s first recap what we know: Mystery shoppers don’t […]
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On-Demand Resource Library
Social Media Food & Beverage Trends Index
RLC14 panel discussion “Why Millennials Are Eating Your Lunch” with newBrandAnalytics, Kimpton, Veggie Grill and SmashBurger
What Connected Consumers Demand From You Now – Forrester Research & newBrandAnalytics
Webinar Featuring Smashburger: SMASH Your Rivals with Social Competitive Intelligence
Social Competitive Intelligence eBook
Social Engagement Best Practices E-Book
Nate Riggs Presents: Social Restaurant Podcast #3: Zoës Kitchen On Social Intelligence
Learn expert tips & tricks to make Facebook work for you.
Learn expert tips & tricks to make Twitter work for you.
Learn expert tips & tricks to make Foursquare work for you.
Learn expert tips & tricks to make TripAdvisor work for you.
A Conversation with Molly Catalano, Director of Communications & PR for Five Guys
A Conversation with Melissa Scully, VP - Operations for Garces Restaurant Group
A Conversation with Bob Gannon, VP - Marketing Strategy & Insights for Ruby Tuesday
Industry Experts Tell All: Why Your Current Social Strategy Isn't Enough
What Winning Brands Do with Online Reviews
Leveraging Guest Insights to Engage Employees to Deliver a Superior Guest Experience.
Social Evolution: Beyond Guest Recovery
Trending Dishes/Ingredients on Social Media that Drove Customer Loyalty in 2012
Live Demo Registration
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