From Our Blog

10 Unforgettable Customer Service Stories

Recently, we published an infographic about the reign of customer service and experience as the deciding factor when it comes to consumer purchases. More now than ever it seems that stories of exceptional customer service go viral. And since, 59% of consumers will try a new brand for a better service experience, these stories encourages […]

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And the Winner of this Menu Matchup is… Chipotle v Qdoba

I’ve always preferred Chipotle to Qdoba Mexican Grill. This preference was formed in high school. I thought the way the food tasted, the price and the overall experience were better at Chipotle. Plus at Chipotle I can be as picky as I want going down the assembly line, “Only half rice, please. Could you add […]

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On-Demand Resource Library

Social Media Food & Beverage Trends Index

RLC14 panel discussion “Why Millennials Are Eating Your Lunch” with newBrandAnalytics, Kimpton, Veggie Grill and SmashBurger

What Connected Consumers Demand From You Now – Forrester Research & newBrandAnalytics

Webinar Featuring Smashburger: SMASH Your Rivals with Social Competitive Intelligence

Social Competitive Intelligence eBook

Social Engagement Best Practices E-Book

Nate Riggs Presents: Social Restaurant Podcast #3: Zoës Kitchen On Social Intelligence

Learn expert tips & tricks to make Facebook work for you.

Learn expert tips & tricks to make Twitter work for you.

Learn expert tips & tricks to make Foursquare work for you.

Learn expert tips & tricks to make TripAdvisor work for you.
A Conversation with Molly Catalano, Director of Communications & PR for Five Guys

A Conversation with Melissa Scully, VP - Operations for Garces Restaurant Group

A Conversation with Bob Gannon, VP - Marketing Strategy & Insights for Ruby Tuesday

Industry Experts Tell All: Why Your Current Social Strategy Isn't Enough

What Winning Brands Do with Online Reviews
Leveraging Guest Insights to Engage Employees to Deliver a Superior Guest Experience.

Social Evolution: Beyond Guest Recovery

Trending Dishes/Ingredients on Social Media that Drove Customer Loyalty in 2012

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