From Our Blog

First Watch Engages with Yelp Reviewers

According to a Harvard Business School study, every star on a Yelp review leads to a 5 to 9 percent increase in revenue for restaurants. Your peers may say Yelp is just a headache, but there’s no denying it’s one of the most useful review source sites, as it affects your online reputation and offers operational insights. But collecting, analyzing and […]

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6 Reasons Why Brands Replaced Mystery Shops With Real Customer Feedback – PART 2

In our last post, we explored three of the top six reasons why companies have reallocated their mystery shopping budget and turned to using the social insights and customer feedback programs. This time we delve deeper into the strategic benefits of analyzing operational intelligence from the unsolicited comments on the Internet. Let’s first recap what we know:  Mystery shoppers don’t […]

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On-Demand Resource Library

Social Media Food & Beverage Trends Index

RLC14 panel discussion “Why Millennials Are Eating Your Lunch” with newBrandAnalytics, Kimpton, Veggie Grill and SmashBurger

What Connected Consumers Demand From You Now – Forrester Research & newBrandAnalytics

Webinar Featuring Smashburger: SMASH Your Rivals with Social Competitive Intelligence

Social Competitive Intelligence eBook

Social Engagement Best Practices E-Book

Nate Riggs Presents: Social Restaurant Podcast #3: Zoës Kitchen On Social Intelligence

Learn expert tips & tricks to make Facebook work for you.

Learn expert tips & tricks to make Twitter work for you.

Learn expert tips & tricks to make Foursquare work for you.

Learn expert tips & tricks to make TripAdvisor work for you.
A Conversation with Molly Catalano, Director of Communications & PR for Five Guys

A Conversation with Melissa Scully, VP - Operations for Garces Restaurant Group

A Conversation with Bob Gannon, VP - Marketing Strategy & Insights for Ruby Tuesday

Industry Experts Tell All: Why Your Current Social Strategy Isn't Enough

What Winning Brands Do with Online Reviews
Leveraging Guest Insights to Engage Employees to Deliver a Superior Guest Experience.

Social Evolution: Beyond Guest Recovery

Trending Dishes/Ingredients on Social Media that Drove Customer Loyalty in 2012

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