Resources

From Our Blog

How to Measure Employee Engagement using Social Listening

The first half of 2014 marked the strongest six-month job growth performance in more than eight years. According to Bruce Grindy, Chief Economist at The National Restaurant Association, restaurants continue to be among the leaders in job growth, “with the industry adding a net 32,800 jobs in June and more than 173,000 jobs during the […]

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Is Your Brand Socially Mature? Part 1

A holistic customer experience management and voice of the customer program goes beyond traditional surveys to include social media conversations. Effectively integrating feedback across channels results in operational improvements that earn customer loyalty and affinity. The effectiveness of using data-driven social intelligence depends on a brand’s social media maturity. The more mature the company, the […]

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On-Demand Resource Library



Social Media Food & Beverage Trends Index

RLC14 panel discussion “Why Millennials Are Eating Your Lunch” with newBrandAnalytics, Kimpton, Veggie Grill and SmashBurger

What Connected Consumers Demand From You Now – Forrester Research & newBrandAnalytics


Webinar Featuring Smashburger: SMASH Your Rivals with Social Competitive Intelligence

Social Competitive Intelligence eBook

Social Engagement Best Practices E-Book


Nate Riggs Presents: Social Restaurant Podcast #3: Zoës Kitchen On Social Intelligence

Learn expert tips & tricks to make Facebook work for you.

Learn expert tips & tricks to make Twitter work for you.


Learn expert tips & tricks to make Foursquare work for you.

Learn expert tips & tricks to make TripAdvisor work for you.
A Conversation with Molly Catalano, Director of Communications & PR for Five Guys


A Conversation with Melissa Scully, VP - Operations for Garces Restaurant Group

A Conversation with Bob Gannon, VP - Marketing Strategy & Insights for Ruby Tuesday

Industry Experts Tell All: Why Your Current Social Strategy Isn't Enough


What Winning Brands Do with Online Reviews
Leveraging Guest Insights to Engage Employees to Deliver a Superior Guest Experience.

Social Evolution: Beyond Guest Recovery


Trending Dishes/Ingredients on Social Media that Drove Customer Loyalty in 2012



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