Real-time Customer Feedback
Actionable Alerts. Our alerting system allows general managers and property managers to react quickly to problems, fixing them before they cause potential long-term damage to the customer experience.
Proven Customer Friendly. With nBA Instant, customers know you care because you ask for and react to their feedback. Brands that care win continuous customer loyalty.
nBA Instant At-A-Glance
Receive feedback through text messaging (SMS) or short web-based surveys
Location and Service Specific
Gain top-of-mind feedback that helps you improve individual location performance and customer service
Alerts & Digests
Send instant alerts to managers on their mobile devices and allow them to respond quickly to customers
Monitor location-specific performance by category and understand how mobile feedback compares to other online feedback sources
Customer Loyalty Ratings
Calculate and present customer loyalty information
Benefit to You
Using nBA Instant as your primary customer recovery tool is the fastest way to take action and safeguard your brand against lost customers and potentially damaging comments online. If you believe, as we do, that "the customers always write," then you know having a response strategy to real-time customer feedback is a major business opportunity that can only result in stronger brand affinity and happier customers.
To see how it works, click here.
- Gather reams of unstructured data
- Pay attention to top-of-mind customer feedback
- Solicit data through text or mobile
- Decipher actionable insights
- Define trends and themes
- Correlate data to business metrics
- Initiate location-specific and brand improvements
- Fix the experience, not the customer
- Drive strategic changes
- Engage and relate with customers
- Show that you are listening
- Track and set engagement standards