nBA Instant

At Your Fingertips. nBA Instant gives your customers a way to communicate directly with you in real-time, at every service touchpoint. This tool compliments your social feedback and is another avenue to enhance your business insight.

Actionable Alerts. Our alerting system allows general managers and property managers to react quickly to problems, fixing them before they cause potential long-term damage to the customer experience.

Proven Customer Friendly. With nBA Instant, customers know you care because you ask for and react to their feedback. Brands that care win continuous customer loyalty.

nBA Instant At-A-Glance

Mobile Feedback

Receive feedback through text messaging (SMS) or short web-based surveys

Location and Service Specific

Gain top-of-mind feedback that helps you improve individual location performance and customer service

Alerts & Digests

Send instant alerts to managers on their mobile devices and allow them to respond quickly to customers

Performance Trends   

Monitor location-specific performance by category and understand how mobile feedback compares to other online feedback sources

Customer Loyalty Ratings

Calculate and present customer loyalty information

 

 

 

 

 

Benefit to You

Using nBA Instant as your primary customer recovery tool is the fastest way to take action and safeguard your brand against lost customers and potentially damaging comments online. If you believe, as we do, that "the customers always write," then you know having a response strategy to real-time customer feedback is a major business opportunity that can only result in stronger brand affinity and happier customers.

To see how it works, click here.