Online Reputation Management Made Easy
Actionable Insights Delivered Instantly. Our process uses a combination of innovative technology and industry-specific algorithms to pinpoint actionable opportunities to improve business operations. And because data is in real-time, you can test offerings at your locations. To learn how Ruby Tuesday used nBA to refresh their brand, read this blog post, Using Social Media to Mitigate Risk.
Managing Your Online Reputation. With information at your fingertips, the data becomes the catalyst to continuously improve your customer experience and loyalty. Our market-leading technology and intuitive platform allow you to understand the real drivers of your business.
Intuitive, User-Friendly View
Inspect your customer feedback in a dashboard that’s easy-to-use at any skill level to ensure important information is clear and actionable
Location Level Performance
Show how your product, service and procedures are operating at each location
Sort feedback into industry-specific categories, see how you compare in each, and identify areas for improvement
See performance over time with details on why changes are occurring in your scores
Customer Loyalty Ratings
Discover real drivers of customer loyalty to enable you to win back lost customers
Listen in on the gossip about your business online to understand common themes
Shared Reports & Alerts
Share data throughout your organization while controlling the presentation and frequency of the content delivered—instantly, daily, weekly, monthly, or quarterly
What’s the Benefit of Online Reputation Management
In your business, you never want to make hasty decisions based on suspicions or scattered information. newBrandAnalytics empowers you to distill volumes of social feedback and make confident choices for your enterprise--at a brand and local level. With our ground-breaking technology, you can focus on making the operational and location specific improvements that matter most to your business. nBA keeps you ahead of the curve and connected to every aspect of your brand.
To see how it works, click here.
To read more about online reputation management, click on Customer Case Studies.