In the News

August 6, 2014
The Rise of Social Hospitality
August 6, 2014
4 Tips to Beat Amazon’s Price Advantage
August 4, 2014
Zoës Kitchen's 'Southern hospitality with personality' paying off
July 15, 2014
Teaching Computers to Understand Sarcasm
July 3, 2014
3 Signs Your Social Listening Is Falling Short
June 28, 2014
2014: The Year of Customer Experience
June 27, 2014
Pulse helps businesses identify and manage social media trends
June 26, 2014
newBrandAnalytics launches Pulse, Real-Time Social Intelligence
June 26, 2014
newBrandAnalytics Introduces ‘Pulse’ Trend Analysis Tool
June 26, 2014
newBrandAnalytics Announces Pulse
June 17, 2014
3 ways first generation social listening tools are holding you back
May 21, 2014
What Are Millennials Starving for (Other Than Your Attention)?
May 19, 2014
Customer Service #1 Factor Impacting Customer Trust
May 15, 2014
Consumer Opinion Can Make or Break Your Brand
May 12, 2014
How Brick-And-Mortar Retailers Can Beat Amazon’s Price Advantage
May 1, 2014
Dick’s Sporting Goods monitors social commentary to boost customer satisfaction
April 17, 2014
Put Social at the Center of Your Customer Universe
April 10, 2014
Thirsting for more loyal guests? Try these beverage trends
April 1, 2014
4 Ways to Combat Negative Reviews Online
March 31, 2014
The New Keys To B2B Marketing Success
March 28, 2014
Fresh fruits and spices flavor this season’s hot cocktails
March 27, 2014
5 Tangible Steps To Help Inspire More (Positive) Social Reviews
March 24, 2014
Cocktails featuring tropical fruit, berries garner buzz
March 18, 2014
Practitioner Interview: Alexis Kendall, Marketing Director, Crunch
March 14, 2014
Social media analysis: Understanding what guests want
March 12, 2014
D.C. at SXSW: Booting Up a Tech Hub
March 7, 2014
Customer Service Standards Exposed in 3 Mini Case Studies
March 5, 2014
Consumers put new starters in the game
February 17, 2014
Using Social Feedback to Improve The Buying Cycle
February 11, 2014
Charcuterie, egg most buzzed-about menu items
February 10, 2014
Facebook Is Watching How You Watch TV
January 31, 2014
The 2014 Social Media Awards
January 14, 2014
There's No Such Thing as Social Media ROI if You're Doing It Wrong
January 3, 2014
How Independent Collection is Trying to Build a 21st Century Hotel Brand
January 1, 2014
How to rock social media
December 19, 2013
5 Ways To Realize Social ROI All Year-Round
December 17, 2013
Twitter Nearby Could Trigger Major Marketing Opportunities
December 17, 2013
8 Tips for Social CRM Success
December 16, 2013
The 2014 Social Media Hot List
November 22, 2013
Making the Most of Social Media Data
November 21, 2013
#Raking in the bucks with good reviews
November 5, 2013
Social Serves Many Purposes for Restaurant Industry Marketers
October 28, 2013
4 Ways CMOs Can Use Social Media Intelligence to Act Like CEOs
October 16, 2013
Social media a way of life
October 15, 2013
Retailers Improve Sales And Marketing Results By Tracking Customer Behavior
October 9, 2013
Twitter's Data Firehose Is Its Secret Weapon Against Facebook
October 8, 2013
Social media marketing: The mobile move
October 8, 2013
Modus Hotels on managing social media
October 8, 2013
5 Strategies Retailers Should Pursue to Thrive Through 2025
October 7, 2013
Twitter's Data Business Proves Lucrative
October 4, 2013
Who reads those restaurant reviews you post? You'd be surprised
October 3, 2013
How to Make Your Brand Socially Intelligent
September 30, 2013
The 21st Century Consumer
September 23, 2013
7 Tips for Selling Through Social Media
September 20, 2013
New: Can Open Data Improve the DMV?
September 20, 2013
Use Social Media to Steal Market Share (and More Good Advice for CMOs)
September 15, 2013
Getting the answer to ‘How was your meal?’
September 6, 2013
There's No Such Thing as Social Media ROI – Because You're Doing It Wrong
September 5, 2013
Ruby Tuesday Finds Smart Insights in Social Intelligence
September 4, 2013
Say Hello to “Demand Tagging,” The Next Generation of Direct Marketing
August 26, 2013
Why measuring social media is key to growing fast casual pizza brands
August 16, 2013
How Social Media Data Can Be Turned Into Actionable Insights: Q&A with nBA
August 8, 2013
Gaining Essential Information
August 7, 2013
Precise location, big data power charge marketers geotargeting strategies
July 29, 2013
newBrandAnalytics streamlines customer feedback
July 12, 2013
A new way to motivate excellent customer service
July 9, 2013
Mayor Gray celebrates D.C.’s good grades
July 8, 2013
Washington DC Is Grading Customer Service One Data Point at a Time
July 2, 2013
5 Ways to Drive a D.C. Customer Crazy
June 19, 2013
DICK's Sporting Goods Turns Social Data Into Actionable Insights
June 17, 2013
Social media insights reveal top menu trends
June 7, 2013
For Your Review
June 5, 2013
Podcast: The right way to use 'Social Intelligence'
June 5, 2013
Social media evolves from marketing to operations
May 24, 2013
Nate Riggs Presents: Social Restaurant Podcast #3: Zoës Kitchen On Social Intelligence
May 24, 2013
Are you turning your back on your guests?
May 22, 2013
2013 Top 100 Movers & Shakers - Technology Trends
May 16, 2013
Washingtonian Magazine – "Tech Titans Features Kristin Muhlner"
May 8, 2013
6 Tips to Build Your Social Media Strategy
May, 2013
In the age of social media, everyone is a critic. And for restaurateurs, online reviews are changing the very way they do business.
April 13, 2013
Thought Leaders in Mobile and Social: Interview with Kristin Muhlner, CEO of newBrandAnalytics
April 3, 2013
Guest experience goes local
February 7, 2013
How to benchmark digital marketing efforts
February 25, 2013
Game-changing hospitality analytics start with good data
February 14, 2013
CMOs And COOs: Finally, A Love Story
December 20, 2012
Social intelligence is poised to transform how restaurants do business in 2013
December 6, 2012
Look beyond star ratings to decipher reviews
December 3, 2012
4 steps to achieve social media maturity
November 29, 2012
In D.C., Social-Media Surveillance Pays Off
November 12, 2012
Digital Marketing: Guest feedback channels changing, shifting favor online
November 9, 2012
P.F. Chang’s Adds Social Media to its Menu
November 7, 2012
Where are you on the Social Media Maturity scale?
October 16, 2012
newBrandAnalytics releases new social marketing platform
October 8, 2012
Hersha Hospitality Expands and Thrives with a Multi-Faceted and Flexible Tech Plan
October 2, 2012
newBrandAnalytics Launches nBA 3.0, Revolutionizes How Companies Use Social Media to Drive Business Strategy
August 21, 2012
Turning customer intelligence into competitive intelligence
August 20, 2012
Real-Time Analytics: Reality vs. Fiction
August 20, 2012
On the cusp of a market push, NewBrandAnalytics hires new CEO
July 31, 2012
They Hate You?
July 24, 2012
D.C. residents: City services average but improving
June 27, 2012
The Hottest Companies in NOVA
June 26, 2012
Will Washington, D.C., Make the Grade?
June 13, 2012
D.C. residents to assign agencies grades online
June 13, 2012
Using Voice-of-Customer (VOC) to Drive Operational Improvements and Optimize Experience is Social Media’s Proverbial Pot of Gold
June 13, 2012
District agencies hoping to make the grade with customers
May 18, 2012
Commentary: Customer intelligence drives loyalty
May 16, 2012
Using Tools To Improve Business
May 4, 2012
How Social Media Levels the Playing Field
April 27, 2012
How Customer Intelligence Drives Loyalty
April 18, 2012
Neil Kataria, Co-Founder of newBrandAnalytics, to Present “What is Web 3.0?” at the Milken Institute 2012 Global Conference
April 16, 2012
Use online guest feedback to motivate, engage employees
April 6, 2012
Janet Gerhard, Executive Director of Hospitality at newBrandAnalytics
March 28, 2012
U.S. hotel demand largely inelastic
March 28, 2012
Brands Must Be Authentic, Unique On Social
March 20, 2012
newBrandAnalytics to Showcase Value of Listening to Social Media at Restaurant Leadership Conference
March 19, 2012
Social media offers big chances to small chains
March 14, 2012
Caribou Coffee uses social media to spearhead evolution
March 7, 2012
The difference between social marketing and social operational insights
February 17, 2012
Leveling the Playing Field with Social Media
February 13, 2012
Extracting operational intel from social media
February 1, 2012
10 Things the FBI Knows About Social Media Monitoring You Can Use to Generate Leads and Close Deals
January 23, 2012
Social Analytics Cracks Case Of The Jalapeno Cocktail
January 3, 2012
5 social-media resolutions for hoteliers
December 19, 2011
Marketers Brace for the Tsunami of Big Data
December 1, 2011
How Social Media Customer Feedback Helps Retailers Enhance the Customer Experience
November 23 2011
newBrandAnalytics Named Venture Summit Mid-Atlantic 100 Company of the Year
November 16, 2011
In The Spotlight - Ashish Gambhir, EVP and Co-Founder, newBrandAnalytics
November 15, 2011
Mark Lomanno has joined newBrandAnalytics as Active Board Member.
November 11, 2011
NewBrandAnalytics nets $26m for social media customer feedback
November 10, 2011
Mark Lomanno Joins newBrandAnalytics As Active Board Member, Janet Gerhard as Executive Director, Hospitality
November 10, 2011
NEA, Steve Case, Ted Leonsis Put $26M In Social Business Intelligence Startup NewBrandAnalytics
November 10, 2011
With NEA on Board, Business Intelligence Co. newBrandAnalytics Raises $23.2M - cbl
November 10, 2011
newBrandAnalytics raises $26 million in venture funds
October 25, 2011
STR, newBrandAnalytics Launch Solution for Hospitality Industry
October 20, 2011
A New Methodology For Social Media Customer Intelligence
September 2011
The Real Opportunity with Customers Reviews Online
August 12, 2011
How to Mine Social Media Customer Feedback Intelligently
July 2011
Social Media Turn it Into Intelligence
July 18, 2011
Online Feedback Drives Employees to Take Ownership of Customer Service
June 25, 2011
Understanding Social Business Intelligence
June 22, 2011
How to master social business intelligence
June 2011
Tech Trends That Are Changing Business
June 2011
Your guests are talking about you… do you know what they’re really saying?
June 9, 2011
Three Key Steps to Help Hotel Marketers Mine Social Customer Feedback Intelligently
June 8, 2011
Wrangling Customer Opinion
May 23, 2011
3 Ways to Turn Customer Insight Into Customer Profitability
May 16, 2011
Platform help brands mine social data
May 10, 2011
Social Media Marketing: Online product suggestions generate 10% of revenue
May 8, 2011
Mining Social Media is More Than a Marketing Activity