How to Apologize on Social Media eBook: Never Ruin An Apology With An Excuse
Authenticity is the golden rule when apologizing for a bad customer experience.
It is also the golden rule of social media. In the fast paced world of social media, apologizing is critical in order to maintain your online reputation. However, social media apologies are not always easy. You want the largest possible audience to see your apology but you have limited space to really voice your regret.
Read this eBook for strategies to make the most impactful apologies on Twitter, Facebook, and review sites in order to maintain your online reputation.