What Connected Consumers Demand From You Now
Forrester Research & newBrandAnalytics


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What We Do

newBrandAnalytics is a social media monitoring and online reputation management tool that transforms online reviews into operational social intelligence. Our unique approach extracts targeted, local insights from volumes of unstructured social media data, pinpointing ways your company can excel in customer experience management.

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Why nBA?

Our Social Listening Heroes Include

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newBrandAnalytics is Powering Reputation Tracker

Reputation Tracker

Every week readers of Restaurant Business get exclusive coverage from nBA on the top national restaurant chains that bring in the most positive and negative comments on social media.

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Social Media Intelligence @ Work

10 Unforgettable Customer Service Stories

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And the Winner of this Menu Matchup is… Chipotle v Qdoba

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Could California’s Law Protecting Customer Reviewers Be the First of Many?

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